Return & Refund Policy

Online Payments Payments made through secure online payment methods, including credit/debit cards, PayPal, or other supported payment gateways, are processed securely. If a refund is approved, the refunded amount will be based on the actual amount paid after applying any promotional discounts, coupon codes, or special offers at the time of purchase. Any applicable transaction fees charged by third-party payment providers may be deducted where permitted by law. Return Eligibility You may request a return or refund under the following circumstances: • The delivered product or service is significantly different from its description. • You receive a defective, damaged, or incorrect product. • The product is incomplete or missing essential components. • The return request is submitted within the applicable return period. For digital products or services, eligibility for refunds depends on the nature of the service provided and whether work has already commenced or been completed. Customer-Initiated Returns If you request a return because: • You changed your mind, • You no longer require the product or service, • You ordered the wrong item, • You selected the wrong package, you may be responsible for any applicable shipping, handling, or processing charges. Refunds will be calculated based on the amount actually paid after applying any discounts or promotional offers. Damaged, Incorrect, or Missing Items If you receive: • A damaged product, • An incorrect item, • An incomplete order, or • Missing items, please contact our customer support within 7 days of delivery. Where applicable, we will investigate the issue and may offer one of the following solutions: • Replacement • Repair • Refund • Store credit depending on the circumstances. Non-Returnable Items The following items are generally not eligible for return or refund unless they are defective or required by applicable consumer protection laws: • Customized or personalized products. • Digital products that have already been downloaded or accessed. • Software licenses or activation keys that have been delivered. • Services that have already been completed or substantially performed. • Products that have been opened, used, altered, or damaged by the customer. • Products returned without their original packaging or accessories where applicable. • Hygiene-sensitive products, where applicable. Refund Method Approved refunds will be processed using the original payment method whenever possible. Depending on your payment provider, refunds may take 5–10 business days to appear in your account. Shipping Charges Original shipping charges, delivery fees, installation charges, and other service fees are generally non-refundable , unless the return is the result of our error or a defective product. Cancellation Policy Orders may be cancelled before processing or production begins. Custom projects, digital services, website development, branding projects, or software development work that has already started may not be eligible for cancellation or may be subject to partial cancellation charges based on the work completed. Need Assistance? If you have any questions regarding returns or refunds, please contact us: Business Arcade Website: https://businessarcade.com Email: info@businessarcade.com